We work hard to make sure our software works as intended, but problems occasionally slip through. You can help us help you by thoroughly describing the issue you experienced.
- Include the full URL (web address) of the page with the problem
- What internet browser are you using? (eg. Internet Explorer 10, Safari 2, Firefox 24, Chrome 31)
- If any errors were displayed, please copy and paste the text and any numbers they contain
- Include a screen shot of the page and any error messages
There are some other things you can do to help us:
- See if the same thing happens when you use a different browser or computer
- See if the problem happens every time or only sometimes
Then email or call us email@example.com 1-800-385-1494 #2 with the information so that we can resolve your problem.
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